The Importance of a Bank’s Reputation

Joaquín Maudos, Professor at the University of Valencia and Deputy Director at the Valencian Institute of Economic Research (IVIE), examines the relationship between the bank and the consumer, in an article published by the national economic newspaper EXPANSIÓN.  He reveals the worrying fact that no bank sits among the 50 companies in Spain with the best reputation. “The bank in general is already demonized, which makes it an easy target to exploit for electoral purposes,” he continues.

The author calls for a joint effort by firms, supervisors, the media and the education system to improve the image the bank in the public eye.