Technology, regulation and customer relations, the keys to the financial sector in 2020
In the aftermath of the 2008 financial crisis, which led among other consequences to increased regulatory intervention in the activities of banks, asset managers, intermediaries, investment services firms, insurers and other operators, the industry continues to undergo a profound transformation of its business and customer relationship models. The [...]
What do wholesale banking customers want?
What are the current needs of corporate banking customers? To date, they still demand a fully trusted manager, as well as products and services for their financing and transactional needs. But now they want more. They want the relationship with their bank to be simpler and more straightforward, they want to do more retail transactions, they want to [...]
Keys for banks to improve their reputation
The latest scandals involving major banks as reported in the press - the illegal wiretapping ordered by the former chairman of BBVA, the failed appointment of the CEO of Santander, or the lawsuits filed by investors who have lost their money in shares or mandatory convertible bonds of Banco Popular - continue to show that the banking industry is not only a [...]