The crises that are coming

No, I’m not an overseer. But as we hammer away at plans to relaunch our businesses and make up for lost time, let’s not lose sight of the fact that the pandemic will not be the end point of the communicator’s burden. Anticipation will help us spend time on prevention, and if something cannot be […]

What do customers expect from their brands in the middle of coronavirus?

February 13, 2020 was the 60th day since the first coronavirus death in Spain. I like to consider it the beginning of the crisis, since the arrival of a mortal victim turns any conflict into a crisis. Since then, so much has happened, at an accelerated speed, that it seems like years have passed. The […]

The Importance of Managing Crisis Communication

“Crisis communication is increasingly important in companies. It is a threat to relations with a target audience and as relations are increasingly weak, any threat can break them. Ideally, crisis communication should not be seen as the last link, but as another link in prevention and preparation.” Yago de la Cierva, Director of Crisis Communication […]

Yago de la Cierva: “Crises affect all companies, not just poorly managed ones”

“Crises affect all companies, not just poorly managed ones,” warned Yago de la Cierva, professor of Corporate Communications and Crisis Management at IESE Business School, during his speech at the Proa Observatory, held at Degussa’s headquarters. Professor De la Cierva gave a lecture on ‘How to ask for forgiveness after a mistake: examples of corporate […]