On March 11, 2004, Spain suffered its most savage attack in its history. Terrorists chose Madrid to make an example out of for their political gain, and the Madrid Emergency Center 112 was responsible for managing the crisis.

On November 8, Proa Communication’s next Observatory ‘Public Emergencies: Prevention and Planning Lessons for Professionals and Managers’ will take place at the Club Financiero Génova. During the event, Raimundo Herráiz, manager of the 112 Service in Madrid between 2001 and 2007, will analyze how emergency services were managed during the 11M crisis, alongside Yago de la Cierva, Proa crisis communication director. They will discuss and present solutions related to this case applicable to the business environment.

The event will also involve the general secretary of the Excellence in Management Club, Ignacio Babé, a group collaborating with Proa Comunicación to hold this discussion.